Refund policy
Due to the professional nature of our products and for hygiene and safety reasons, we only accept returns on unused and unopened items.
Return Eligibility
To be eligible for a return:
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Items must be unused, unopened, and in original packaging
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You must contact us within 7 days of item delivery to request a return
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Proof of purchase is required
Any return requests made after 7 days from delivery will not be accepted.
Opened, used, or tampered products cannot be returned or exchanged.
Return Shipping
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Return shipping is the responsibility of the buyer
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Original shipping charges are non-refundable
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We recommend using a trackable shipping method, as we are not responsible for lost or damaged return shipments
Refunds
Once your return is received and inspected:
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Approved returns will be refunded to the original form of payment
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Refunds are processed within 5–10 business days
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Shipping fees are not refunded
Final Sale Items
The following items are final sale and not eligible for return:
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Opened or used products
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Gift cards
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Promotional or discounted items
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos so we can assist you.
Contact
For return requests or questions, please contact:
📧 info@hokubeauty.com